Bioware Acknowledges The Old Republic’s Long Server Queues

Massively multiplayer online games have always launched with issues, that’s almost a universal fact. As expected and even though both Electronic Arts and Bioware have been preparing Star Wars: The Old Republic for a long while now, the game has been having some problems and most players have been complaining that they can’t access the game as there have been extremely long server queues. Waiting to log in to a particular server is definitely unbearable, forcing some people to move to less populated ones.

People affected by this issue have manifested their discomfort through the message boards on the game’s official site, which has almost collapsed for the staggering amount of entries as the original thread restarted because it reached the forum’s length limit. It should also be noted that many reviewers and editors have also experienced these problems preventing them from playing the game. Fortunately, the problem has been acknowledged by Bioware (particularly by executive producer of live services Jeff Hickman) and they have released an official statement regarding the problem:

“In order to ensure that the service would be smooth and stable, we staged how we brought people into the Early Game Access program, adding people in waves. As you know, there are a lot of folks who want to play the game right now and we want to make sure they have lots of people to play with. Balancing this with figuring out when to bring new servers online to help alleviate the size of the queues is part art and part science. On one hand, you do not want people to wait too long; on the other hand, you want to make sure that people have a dynamic, engaging community to play with for long after launch. Either way, we have one clear objective–to make sure folks have fun.

“While we can’t promise that there won’t ever be queues, we can promise you that we are taking this matter seriously and constantly reviewing them to make sure that they are manageable and reasonable.”

Although both the publisher and developer can’t be blamed for these problems, they definitely knew that there was going to be a huge demand to play the game and that most players were going to try logging in at the same time, so they should have thought of a better way of preventing server stability issues. At the moment, the only thing most players can do is wait for a while and give the game some time, at least until the service becomes a little bit more stable or until Bioware finds a way to effectively solve the problem. Giving the game time is going to be quite effective, but also really unfair as it’s quite silly (not to mention utterly disrespectful) to ask people who paid for a product not use it for a while.

Source: GameSpot

For more information visit the statement on the game’s official website.